Assistant Sales Manager - BPO WFH

The individual will also be in charge of tracking leads, handling documentation, and ensuring smooth communication between departments. This role requires strong organizational and analytical skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Assist the sales team in managing and tracking leads, opportunities, and sales staff interactions.
• Provide guidance and training to the sales team for optimal performance.
• Assist in tracking, reporting, and refining sales performance metrics.
• Maintain and update sales databases, CRM systems, and reports to ensure accurate and timely information.
• Coordinate meetings, calls, and follow-ups with management and with sales staff.
• Prepare and manage sales-related documentation, including proposals and presentations.
• Collaborate with internal teams (operations, HR, Recruitment, finance, and marketing) to ensure seamless execution of sales initiatives.
• Support the preparation of sales forecasts and performance reports.
• Respond to patient inquiries and provide necessary information regarding services.
• Assist in onboarding new agents and ensuring smooth transition to operational teams.
• Monitor industry trends and competitor activities to provide insights to the sales team.
• Perform administrative duties as required to support the sales department.

Requirements:

• Proven experience as a Sales Coordinator, Sales Support, Assistant Sales Manager or in a similar role within the BPO industry.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite (Word, Excel, PowerPoint).
• Strong organizational and multitasking abilities.
• Exceptional analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently as well as collaboratively in a team environment.
• Detail-oriented with strong problem-solving skills.

Ability to work under pressure and meet deadlines in a fast-paced environment.