Virtual Front Desk Representative

apartmentVector Outsourcing Solutions Phils., Inc. placeMandaluyong calendar_month4/23/25

Responding to chats, inbound calls and outbound calls to patients, providers, and Healthcare Insurance companies regarding inquiries, appointments, and data verification.

Responding to Emails and Managing Voicemail and providing administrative support that includes data entry, record management, and time-keeping.
Obtaining medical history by navigating through different Electronic Medical Records Systems.
Entering Patient Information using EHR
Maintaining database records
Collecting payment for cashpay/ copay/ deductibles
Strictly adhering and complying with the HIPAA policy.
Graduate of Bachelor's Degree (preferably in Medical, but not required)
Consultancy basis minimum of 6 months consultancy contract (subject for renewal)
1 year BPO/ Call Center experience/ related experience (preferred, but not required)
Must have excellent English communication skills, both written and oral
Preferably with Prior Authorization and Medical Virtual Assistant experience
Preferably with EMR/EHR experience and knowledge with Medical Insurance
Willing to work in shifting schedules, mostly night shift
Able to Work From Home, must have reliable internet connection

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