Customer Service Associate with experience in Trading (Forex/Cryptocurrency) - Quezon City
Who we are:
Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries and have over 1,000 employees in over 30 offices worldwide.
As a group company, we have an expansive network of brands situated across the globe, including Sunton Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia.
Our Philippines Team:
We are looking for a dedicated and customer-focused Customer Service Associate with experience in Trading (Forex/Cryptocurrency) to join our growing team! The ideal candidate should have strong communication skills, a passion for financial markets, and the ability to assist clients with inquiries, troubleshooting, and account-related concerns.If you have a background in customer service and trading, we’d love to hear from you!
What You’ll Do:
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Address and resolve trading-related inquiries and disputes, ensuring a seamless experience.
- Keep detailed records of client interactions, transactions, trade disputes, and platform issues.
- Collaborate with internal teams, including trading support, risk, and compliance, to resolve client concerns efficiently.
- Provide feedback to improve trading support processes and client experience.
- Ensure client satisfaction by delivering expert support on Forex, CFDs, and cryptocurrency trading platforms.
- Go the extra mile to assist with platform navigation, trade execution, and account management.
- Handle technical and trading-related issues on MetaTrader 4, MetaTrader 5, and other trading platforms.
- Take ownership of client inquiries, proactively identifying solutions and driving resolutions.
- Be adaptable to market hours, including weekend and overnight shifts, as required in the trading industry.
What We’re Looking For:
- Excellent communication skills, both verbal and written, to effectively assist clients in the trading industry.
- Customer service experience in Forex, CFDs, or cryptocurrency trading is highly preferred.
- Ability to handle market-related concerns, trade disputes, and account issues with professionalism and composure.
- Strong problem-solving skills and attention to detail when addressing trading platform errors and execution issues.
- Experience with financial trading platforms like MetaTrader 4/5, cTrader, or other trading software is a plus.
- Must be flexible with market hours, including weekends and global trading sessions.
- Full working rights are required to support international trading operations
Work Details:
- Location: Full onsite setup at Tektite Tower Ortigas.
- Schedule: Rotational or shifting schedules.
Company Perks:
- HMO on day 1
- Non-taxable allowances
- Free flowing snacks and coffee
- Employee Referral Program
- Competitive salary and benefits.
- Opportunities for growth and career advancement.
- A collaborative and supportive work environment.
Ready to take the next step? Click the “Apply Now” button and let’s connect! Alternatively, feel free to reach out to me directly or refer someone you think would be a great fit by sending me an email at [email protected].
We look forward to welcoming you aboard!