Quality Assurance Specialist (Healthcare BPO) | Cebu Onsite
Global Group Innovative Services, Inc. Cebu Full-time
Job Description:
We are seeking a Quality Assurance Specialist with a strong background in quality audits, evaluations, and process improvement for a healthcare BPO account. The successful candidate will play a key role in maintaining and enhancing service delivery standards.
Responsibilities:
- Conduct quality audits of healthcare-related transactions
- Identify gaps, trends, and recommend improvements
- Collaborate with training and operations teams to ensure service excellence
- Drive and implement process improvement initiatives
- Prepare and submit quality reports and documentation
Qualifications:
- Graduate or Postgraduate degree (any field)
- 3–4 years of experience as a Quality Assurance Specialist
- Previous experience in a Healthcare BPO organization preferred
- Strong expertise in process improvement and quality enhancement
- Excellent communication, analytical, and problem-solving skills
- Must be willing to work onsite in Cebu City (Start Date: May 1)
Salary Range:
₱50,000 – ₱70,000 per month (commensurate with experience)
Work Location:
Cebu City, Philippines
Application Instructions:
Click Apply Now or email your updated resume to [email protected].Shortlisted candidates will be contacted for further steps.
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