Technical support staff

Job Description

Posted on 24 April 2025

• Provide email support for technical advisory and remote technical support services.
• Processes and resolves concerns and complaints of customers on technical aspects of the product.
• Ensures to meet goals set for all metrics as required by the Client
• Check designated queue in Autotask to see if a ticket has been assigned to you.
• Update ticket as soon as you work on it.
• Check pending tickets and make sure that it is completed within the specified Ticketing system.
• Make sure all troubleshooting steps are done and documented in Autotask for complete resolution

Qualifications/Requirements

• Must be a graduate of BS in Information Technology, Computer Science, Information System or any related courses
• Knowledge or experience with ticketing system, troubleshooting and technical support
• 1 - 2 years of relevant work experience
• Available to work onsite
• Has good English communication skills (written and verbal)

Work location

MANDAUE CITY, CEBU

Remarks

COMPANY BENEFITS/PERKS:

• SSS, Philhealth and Pag-Ibig
• Use of Company’s Computer after shift
• 13th month pay
• Medical Reimbursement on First pay day
• Paid Vacation Leave
• Paid Sick Leave
• Paid Paternity Leave
• Paid Bereavement Leave with Cash Assistance
• Anniversary Leave plus Cash award and Certificate (additional paid leave & cash award for every year of service)
• Merchandize items for Regularization, Birthdays and Anniversary Celebrant
• Free Parking
• Free Coffee
• Medical Insurance (HMO)
• Dental Reimbursement
• Gym Coverage
• Educational Assistance Benefit
• Referral Program
• Salary Loan
• Learning and Development
• Performance Bonus & Rewards
• Company Social Activities (Christmas Party, Tree Planting, Feeding Program, Team Building, Sports Fest, etc.)

Apply now