Country Workforce Management Lead (MANILA)
TDCX PH Inc Manila
Job Description
Job description
Top Reasons to work with TDCX- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
- Ensure the professional development of each of the workforce specialists
- Determine appropriate staffing levels to meet performance goals.
- Manage the scheduling of agents across various LOBs serving multiple markets 24x5.
- Analyze performance data to identify opportunities to operate more effectively and efficiently.
- Employee maintenance, adding and removing new hires and leavers from employee database.
- Support timekeeping reports, disputes and adjustments for payroll.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
- Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position
- Experience with Aspect eWFM or similar applications (i.e., Blue Pumpkin/Verint, IEX/NICE, Genesys WFM).
- Previous experience with ACD reporting and administration experience is an advantage.
- Ability to work as a team player. You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills.
- Excellent verbal and written communication skills in English and the language of supporting market
iOPEX TechnologiesTaguig, 12 km from Manila
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• Workforce Manager
• Workforce Team Lead
• Workforce Scheduler
• Workforce Real Time Analyst
We...
Taguig, 12 km from Manila
on client input
• Developing capacity planning models considering local labor laws and business complexities
• Proposing scheduling models, assessing opportunities, and recommending real-time management processes
• Training and mentoring client's team on WFM...
TDCXManila
Develop models for workforce trends and behaviors
• Create comprehensive reports and dashboards for Senior Management on capacity and scheduling performance
4. Process Improvement
• Identify and implement process improvements in capacity planning...