Sales Support Associate - Manila

Job Overview:

The Sales Support Associate provides crucial administrative and operational assistance to the sales team, ensuring smooth workflows, efficient document management, and effective communication. This role focuses on facilitating the sales process by handling documentation, managing records, providing timely support, and contributing to the overall efficiency of the sales department.

Key Result Areas:

• Timely Document Routing and Submission
• Administrative Support Efficiency
• Document and Records Management
• Team Communication and Support Responsiveness

Key Responsibilities:

• Process and meticulously route sales documents (e.g., contracts, proposals, forms) for necessary signatures and approvals within the required turnaround time.
• Proactively monitor document status, follow up as needed, and ensure zero instances of delayed or missed routing (except for justified exceptions).
• Provide efficient and accurate administrative support to the sales team, completing assigned tasks correctly and on schedule.
• Minimize the need for follow-ups from the sales team by ensuring clarity and completeness in task execution (averaging one follow-up or less per task).
• Prepare and send necessary reports in a timely manner, ensuring minimal delays (not exceeding 3 instances of late reporting).
• Ensure the completeness of all submitted files and documents, verifying no missing attachments or required information.
• Organize and maintain both physical and digital sales documents with 100% accuracy, ensuring proper filing under correct folders or labels for easy retrieval.
• Prevent document-related issues through careful handling, verification, and organization, aiming for zero (or a maximum of one justified) escalated issue.
• Respond to messages, calls, emails, and task requests from the sales team promptly during working hours.
• Proactively communicate task progress, potential delays, or issues to the relevant team members and supervisor.

Key Requirements:

• Bachelor's degree in Business Administration or a related field is preferred.
• 1-2 years of experience in an administrative support, sales support, or coordination role.
• Exceptional organizational skills and the ability to manage multiple tasks and deadlines effectively.
• Strong attention to detail and commitment to accuracy in documentation and record-keeping.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with CRM software or sales databases is a plus.