Senior Workforce Management Analyst - BPO
Conduent Pasay Full-time
Job Description
- Identifies opportunities to improve processes, facilitates complex analysis, and improves overall WFM effectiveness across multiple business segments.
- Develops solutions (e.g. applications, tools, processes, and/or training) that positively impact WFM Global effectiveness.
- Helps establish solution configuration standards and manages them.
- Facilitates data collection, processing & analysis of workforce management performance data (e.g. WFM Global Table F, Centralized Hiring Plan).
- Develops and executes a comprehensive program of controls (e.g. audit methodology, report suite, & process structure) to assist in the management of efficient process execution & performance verification.
- Conducts complex problem case analysis exercises to assist with root cause analysis.
- Participates in special projects to apply WFM practices to new business segments, develop new support capabilities, work on new client engagements & integrate new applications.
- Must have WFM experience
iOPEX TechnologiesTaguig, 7 km from Pasay
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• Workforce Manager
• Workforce Team Lead
• Workforce Scheduler
• Workforce Real Time Analyst
We...
Taguig, 7 km from Pasay
on client input
• Developing capacity planning models considering local labor laws and business complexities
• Proposing scheduling models, assessing opportunities, and recommending real-time management processes
• Training and mentoring client's team on WFM...
ConduentPasay
that positively impact WFM Global effectiveness.
• Helps establish solution configuration standards and manages them.
• Facilitates data collection, processing & analysis of workforce management performance data (e.g. WFM Global Table F, Centralized Hiring Plan...