Knowledgebase Management (KB Specialist - Service Desk) - BGC Taguig - Manila
Service Desk Knowledgebase Management Specialist (KB Management) – BGC Taguig
Are you ready to make an impact? Join as a Knowledgebase Management Specialist and jumpstart your career!
Key Qualifications:
- Minimum 3 years work experience in BPO industry and 2 years in Knowledgebase Management
- Amenable to work in shifting schedules.
- Amenable to work ONSITE (BGC Taguig).
- Able to start ASAP
Knowledgebase Management Specialist
Summary/Description
To efficiently and effectively implement a KM Strategy and to perform the new KM processes, some new roles and responsibilities are required. The role may be absorbed within existing roles and/or they may be created as separate roles, depending on the scope, size and duration of the KM initiative.Aware of the central importance and strategic benefits of KM.
Understands the underlying principles, processes, enabling tools and technologies. Aware of the critical success factors, organisational and individual. Able to better manage knowledge effectively at an organisational and team level - Responsible for harvesting knowledge, ideas generated.
Responsible for the execution of the Knowledge Management Process in place. Able to identify and critically assess the value of knowledge in the Service Desk Organization. Aware of how the new communications, collaboration and information technologies effectively support the KM processes, within and between client organization.
Job Responsibilities- Supports the organizational Knowledge Management Process to formulate and define system scope and objectives for knowledge management projects.
- Assists clients in defining knowledge content, organization, and key words.
- Prepares detailed specifications for knowledge management programs to include process definition for knowledge capture and management.
- Has technical knowledge and responsibility for knowledge management applications and analyses.
- Requires an understanding of knowledge management principles, procedures and processes.
- Responsible for supporting the work of the organization’s knowledge management team.
- Accountable of the execution of the Knowledge Management Process.
- Works with the Service Desk Center of Excellence Team to identify Knowledge Management Process improvement and help implement.
- Update the Knowledge Management Process and work with Service Desk and higher level groups to improve the process.
- Meets the scorecard targets given as an KM.
- Understanding of knowledge management principles and procedures
- Planning, organization and management of the work.
- Precision, reliability, dynamism and flexibility.
- Excellent interpersonal, communication and analytical skills.
- Excellent verbal, interpersonal and written communication skills.
- Team player with the ability to work in a fast-pace environment.
- Ability to multi-task in a fast-pace environment.
- Adaptability & Flexibility to any environment.
- Great Customer Service skills.
- Keen Listening & Learning skills.
- Self - Driven & Goal Oriented.
- Driving & Coordination skills.
- Web design, and/or Web-based applications experience is preferable.
- ITIL Service Delivery qualification is a plus.
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually
This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law.
This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.”
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