Manila - Application Support Engineer

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How will you make an impact in this role?

We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance.

You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web applications. This is an opportunity to work in one of the best Technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.

The Service Assurance Engineer II (SRE/AS Engineer) role is a hands-on position supporting American Express Site Reliability Engineering / Application Support team.

What you will be doing:

• Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance.
• Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
• Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
• Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
• Work closely with cross-functional teams to understand application requirements and provide input on runtime and operational considerations during the software development lifecycle.
• Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes and improve efficiency.
• Mentoring your peers and demonstrate a passion for continuous learning environment for the team.
• Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering
• Drive automation and ensure automated test scripts are completed for new features.
• Good attitude, communication, willingness to learn and collaborate.
• Bring a culture of innovation, ideas, and continuous improvement.
• Challenging status quo, demonstrate risk taking, and implement creative ideas.
• Continuously improve automated remediation tasks to ensure the highest levels of availability

• Open to work in 24*7 or on-call working environment
• BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 4 to 8 years of work experience in Site Reliability Engineering /Application Support (SRE/AS) supporting Full-stack applications
• Development or support of Java/J2EE/REACT JS applications, and Node applications
• Hands on experience with frameworks - Spring Boot, Vertex, NodeJS
• Experience in designing mission critical highly available enterprise applications
• Hand on experience with performance testing framework design, tuning Java applications
• Experience managing relational and NoSQL databases such as DB2, Postgres, Mongo, Couchbase, Cassandra etc.
• Strong knowledge of Linux internals and experience managing Linux systems in high traffic environments
• Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment
• Experience with Splunk and/or ELK. Hands on experience on configuring Splunk, Grafana dashboards, Elastalert, OpenSearch, etc.
• Good understanding of cloud technologies - Kubernetes, OpenShift, Docker etc.
• Good understand of GraphQL – Query and resolver
• Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage
• Monitoring and analyzing PMI data
• Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.
• Understanding of using Agile Practices in Operations teams
• Experience in handling DDoS/BOT attack and different security remediations
• Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs)
• Working experience on network rules creation, load balancer configurations, network packet analysis
• Analytical knowledge and exposure on root cause identification using analyzer tools like IBM support assistant, Splunk etc.

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
• Must have at least 25 mbps internet connection plan / speed
• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.