Learning and Development Supervisor

Job Description

What You'll be Doing

You'll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals.

You'll report to the Manager, Learning & Development. In this role, you'll impact your team and learners through managing the training programs.

• Achieve training completion goals
• Manage day-to-day operations, processes, and reporting
• Improve the key success metrics associated with training goals
• Deliver excellent employee experiences
• Develop, coach, support, and evaluate the team to help them reach for amazing
• Ensure your team has the tools, systems, and support needed to perform trainings

• Experience in training and/or adult learning programs
• Nurturing an inclusive learning environment
• Encouraging and engaging coaching skills
• Data analysis and reporting skills
• Customer and employee focused mindset
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
• Call center experience

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)