Information technology (it) specialist - Baguio - ref. v83399215
Baguio
Job Description
Posted on 24 April 2025Job description
As A Technical Support Helpdesk supplies quality, professional software support that results in a high degree of client satisfaction. This includes assessing, documenting, and resolving basic client issues within an inbound contact center. Responds to routine inquiries of a technical or functional nature.Typically supports platform and product issues. Handles problem resolutions that may require follow-up and/or escalation to a higher level of ability.
Qualifications/Requirements
Skills and Requirements:
- Excellent Communication Skills.
- Understanding of software and technology.
- Ability to understand and articulate technical and non-technical solutions.
- Strong analytical skills.
- Client-centric approach to problem-solving.
Duties and Responsibilities:
- Monitor, document, and manage the end-to-end resolution process promptly while effectively communicating status updates with the client.
- Offers correct and efficient resolutions to cases, with aid from team members, management, or other departments as necessary.
- Coordinates with client services and IT to identify patterns in client issues and behaviors.
- Participates in the knowledge management process through the use of materials.
- Guides clients to the use of self-help resources.
Work location
BAGUIO CITY, BENGUET
Remarks
No additional remarks
Apply now
Baguio
Job Description
Posted on 29 April 2025
• Bachelor’s degree in Information Technology, Computer Science or any related field
• Strong analytical and problem-solving skills
• Excellent communication skills
• Can work independently or in a team...
PenbrothersPhilippines
focusing on cost reduction, quality, and customer service to support production, aftermarket, and MRO needs for some of the world’s largest manufacturers.
About the Role
Our client is seeking an IT Specialist who would act as an administrator and support...
M365ConnectPhilippines
This a Full Remote job, the offer is available from: Philippines
Customer Service Representative - IT Outreach Specialist
Location: Remote | Job Type: Full-time
About Us: At M365Connect, we specialize in connecting elite Microsoft professionals...