[ref. i02443804] Talent Acquisition Director

Job Overview

The successful candidate will be a strategic leader with deep expertise in high-volume hiring, employer branding, recruitment operations, and process optimization.

• Develop and lead comprehensive talent acquisition strategies to support business growth and workforce planning across multiple global sites.
• Oversee end-to-end recruitment processes, ensuring efficiency, quality, and adherence to service-level agreements (SLAs).
• Manage, mentor, and develop a high-performing talent acquisition team, including sourcing specialists, recruiters, and recruitment coordinators.
• Establish and refine recruitment policies, procedures, and best practices to optimize hiring outcomes.
• Enhance employer branding initiatives, leveraging job portals, social media, and marketing strategies to attract top talent.
• Oversee the implementation and utilization of applicant tracking systems (ATS) and other recruitment technologies to streamline operations.
• Build and maintain strong partnerships with business leaders, hiring managers, and HR teams to understand hiring needs and provide strategic recruitment solutions.
• Develop and manage talent pipelines to ensure a steady flow of qualified candidates for current and future hiring needs.
• Analyze and leverage recruitment metrics, market trends, and data-driven insights to continuously improve hiring efficiency and effectiveness.
• Lead talent acquisition projects, such as recruitment marketing campaigns, workforce planning initiatives, and diversity hiring programs.
• Lead client/prospect-facing recruitment strategy sessions, presenting data-driven plans and ensuring alignment on hiring goals and KPI performance.
• Ensure compliance with local labor laws, company policies, and ethical hiring practices.
• Present hiring forecasts, talent insights, and recruitment performance reports to senior leadership.
• Collaborate with senior leadership to implement the organization’s regional goals and global strategy.
• Oversee and work with relevant teams regarding the strategy and execution of key programs (e.g., compensation, benefits, performance management).

Required Qualifications

Education: Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.

Experience:

• Minimum Required:
• 8-10 years of progressive experience in talent acquisition or recruitment, with at least 5 years in a leadership or director-level role.
• Proven track record managing high-volume recruitment in a BPO, for start-ups, outsourcing, or shared services environment.
• Experience leading regional or global recruitment teams or supporting multi-site international operations (US, Europe, Asia).

Preferred:

• Direct experience working with onshore and offshore hiring strategies, workforce planning, and managing end-to-end hiring processes for technical, support, and leadership roles.
• Background in scaling recruitment teams, building TA functions from the ground up, or leading digital transformation projects in recruitment.

Technical Skills:

• Proficient in Applicant Tracking Systems (ATS) (e.g., Greenhouse, Workday, Lever).
• Strong understanding of HRIS, recruitment metrics/analytics, and talent lifecycle management tools.
• Familiarity with automation, AI in sourcing, and modern recruitment technologies.

Soft & Leadership Skills:

• Strategic thinking and executive stakeholder management.
• Excellent communication and influencing skills.
• Data-driven with strong analytical and problem-solving capabilities.
• Proven ability to lead, coach, and develop diverse recruitment teams.
• High emotional intelligence (EQ) and cross-cultural awareness.
• Project management and change management skills (especially in periods of growth or transformation).

Certifications (not required but highly regarded):

• PHR/SPHR, SHRM-CP/SHRM-SCP
• LinkedIn Certified Professional Recruiter.
• Talent Acquisition Strategist (TAS) certification.
• Six Sigma/Lean certifications

Languages: C2 English and Tagalog Proficiency

Other Requirements:

• Deep understanding of: Philippine labor laws, labor standards, and recruitment compliance.
• Recruitment trends in the Philippines, especially in NCR, Cebu, and emerging BPO hubs.
• Challenges of 24/7 operations, night shift hiring, and managing attrition-heavy talent pools.

Experience with:

• Strategic workforce planning, employer branding, and recruitment marketing.
• Campus recruitment, referral programs, and internal mobility programs in the BPO context.
• Working across time zones and handling diverse candidate expectations.
• Cultural Fit:
• Strong alignment with Filipino values of collaboration, resilience, and community, while also capable of aligning with global standards and leadership expectations.

• Communication: Ability to communicate clearly and effectively across diverse teams and cultures.
• Problem Solving: Proactively identifying and resolving issues and a data-driven approach to decision-making.
• Adaptability: Ability to work in a dynamic, fast-paced global environment and drive continuous process improvements.
• Teamwork: Collaboration with colleagues from diverse backgrounds and regions.
• Leadership: Ability to lead, motivate, and inspire various stakeholders across different cultures.
• Curiosity: An eagerness to learn and grow in the role and contribute to team success.

• Work Hours: Full-time exempt employee with a flexible schedule to adjust to global business needs.
• Travel Requirements:
• Frequent travel within Metro Manila to Enshored’s various Operational Sites and to organize and implement talent acquisition events or visit partnership organizations
• Quarterly travel to Enshored’s operational sites in the Philippines.
• Occasional travel to Enshored’s other global operations sites.
• Work Arrangement: Office-based position