Account Coordinator - Manila

Your Role:

They will also support the day-to-day management of the rewards platform and queries to ensure happy clients

• Support CSM’s to implement, launch, and manage new programs without errors including; member data management, module configuration, training manuals, certifications, awards, trophy cases, serial cards, games, and leaderboards where applicable
• Support CSM’s to implement, launch, and manage new client promotions without errors including; setup, QA and validation of pay outs
• Serve as first level client support by successfully resolving ticket-based queries on program creations and change requests, and escalate unresolvable issues as required to the CSM
• Provide day to day first level program management support by working with CSM & clients (as required) to manage feature requests, generate scheduled and ad-hoc reports, and answer queries, within the established Company & Client SLAs
• Support the client's Engagement team on various projects or with ad-hoc reporting and/or administrative needs
• Communicate any bottlenecks or training deficits to the CSM as required
• Provide feedback to CSM’s on how to streamline processes and standards in order to increase service levels
• Deliver on assigned KPIs
• Develop a breadth of knowledge on relevant client's Engagement system, features, capabilities
• Other duties as assigned by your manager

What You Need:

• Detail oriented with the ability to manage multiple projects simultaneously across various departments
• Excellent working knowledge of Microsoft Office Applications - Power Point, Word, Excel
• Proven ability to thrive in a fast-paced, rapid growth environment
• Outstanding communication and interpersonal skills
• Adept in learning and adapting to new technologies
• Knowledge on Adobe Photoshop and or basic HTML would be an asset