Corporate director
Job Description
Posted on 24 April 2025
Position title: Director
Vacancy (1)Job Description:
- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
- Remote Customer Service: Providing customer service and support via phone, online chat, or text including: A Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: A•Acting as liaison between customers, production and distribution departments related to specific customer orders A-Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
- Expert with superior knowledge and experience within a specific area of expertise, Contributes and recommends operational strategies and plans with direct impact on the organization, Serves as a coach and maintain on the area internally. Typically has sub-functional responsibility within the area of expertise.
- Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Leads a team of Specialists often with several hierarchical levels.
Complete address: Edsa Central IT Center 2, united Street Cor. Edsa Greenfield District Mandaluyong City
Nature of business: a domestic corporation primarily engaged in contact center management, including: telemarketing services, market research by phone, sales by phone, customer services, gathering, collating and analyzing data which may be useful, informative and/or decision-making objectives, customer support services, collection and skip tracing services, which include initiating customer contact to remind or negotiate for payment, handling calls of past due clients, sending of collection letter and SMS messages, research consultancy services, call center services, contact center services and services involving qualitative and quantitative media research, sales research, operation research and opinion research, through any available means of communication.
Name: Ananda KunduAddress: Taguig City
Nationality: Indian
Intended period of employment: two (2) year/s
Telephilippines Incorporated, hereby declares that the above-named foreign national is able, willing, and qualified to perform the services and job description for this position. The company has the intention to employ the said foreign national and apply for an Alien Employment Permit with the Department of Labor and Employment - National Capital Region located at 967 Maligaya Street, Malate, Manila.
Qualifications/Requirements
Qualification (Education, Experience, Professional License, Skills Certification, Specialized Training):
- Expert with superior knowledge and experience within a specific area of expertise. Contributes and recommends operational strategies and plans with direct impact on the organization. Serves as a coach and mentor on the area internally. Typically has sub-functional responsibility within the area of expertise,
- Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. Develops policies, processes & standards that support the implementation of short to medium term tactical direction, Leads a team of Specialists often with several hierarchical levels.
Work location
CITY OF MANDALUYONG, NCR, SECOND DISTRICT
Remarks
No additional remarks
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