Technical Support Representative

Join Our Team as a Technical Support Representative!**

Are you passionate about solving technical challenges and providing outstanding customer support? Do you thrive in a dynamic, fast-paced environment where collaboration and innovation drive success? If so, we’re looking for you to join our team at **MEPZ1, Lapulapu City** as a **Technical Support Representative**!

Why Join Us?

At our company, we pride ourselves on fostering a supportive and team-oriented work culture where every voice is valued. As part of our technical support team, you’ll play a critical role in ensuring the success of our field service technicians and delivering an exceptional experience for our customers.

Here, you’ll have the opportunity to:

• Enhance your technical skills in a rapidly evolving industry.
• Be part of a company that values your contributions and encourages growth.
• Work alongside a motivated and resourceful team dedicated to innovation and problem-solving.

What You’ll Do:

As a Technical Support Representative, you’ll be at the forefront of our customer support efforts, ensuring seamless resolution of technical issues while maintaining meticulous records in our CRM. Your day-to-day responsibilities will include:

1. Engaging with field service technicians and customers via phone to address inquiries, troubleshoot equipment issues, and recommend effective solutions.
2. Documenting all interactions and solutions accurately and thoroughly in the CRM to ensure seamless communication and record-keeping.
3. Ensuring timely resolution and closure of technical issues while meeting or exceeding established timelines and quality standards.
4. Collaborating with team members to foster a positive, supportive work environment, sharing knowledge and insights to enhance overall team performance.
5. Contributing to additional projects or tasks assigned by your Manager, showcasing your adaptability and proactive approach.

What We’re Looking For:

We’re seeking candidates who bring a blend of technical expertise, customer service skills, and a positive attitude. To excel in this role, you’ll need:

• Educational Background: College graduate or undergraduate—what matters most is your experience and attitude.
• Experience: At least 2 years in customer support or helpdesk roles, with a proven track record of solving technical issues and delivering excellent service.
• Skills and Attributes:
• Proficient verbal and written communication abilities to effectively interact with customers and team members.
• Exceptional call handling and telephone etiquette, ensuring every customer feels valued and supported.
• Tech-savvy mindset with a proactive, resourceful, and team-oriented approach.
• Strong problem-solving and troubleshooting skills, coupled with keen attention to detail and a commitment to follow-up.
• Availability for night shifts, weekends, holidays, and overtime as needed.
• The ability to work independently while thriving in a collaborative team environment.
• Reliable commuting options to MEPZ1, Lapulapu City, or a willingness to relocate before your start date.

What’s in It for You?

In addition to a fulfilling role, we offer:

• Competitive compensation.
• Opportunities for professional development and skill enhancement.
• A supportive and inclusive work environment where your growth is encouraged.
• Relocation assistance for qualified candidates.

Apply now and let’s get started!