Operations manager

placeIloilo calendar_month 

Job Description

Posted on 10 April 2025

Operations Manager - IT Services

Job Overview:

We are looking for an Operations Manager with a strong background in IT services to lead and optimize our daily business operations. The ideal candidate will have hands-on experience in managing IT project workflows, vendor relationships, and internal processes to support service delivery excellence and business growth.

Key Responsibilities:

  • Oversee and continuously improve operational workflows related to IT consulting, managed services, and project delivery
  • Coordinate with technical teams, recruiters, and account managers to ensure smooth resource deployment and project execution
  • Monitor SLAs, client contracts, and compliance requirements to maintain high service standards
  • Manage vendor and partner relationships, procurement processes, and support tools/platforms used across operations

Qualifications/Requirements

Qualifications:

  • Bachelor's degree in Information Technology, Business Administration, or related field
  • Minimum of 3 years’ experience in IT operations or service delivery, with at least 2 years in a leadership or managerial role
  • Familiarity with IT service management (ITSM), project lifecycle methodologies (e.g., Agile, Waterfall), and cloud or infrastructure services
  • Excellent communication, problem-solving, and process improvement skills, with the ability to thrive in a fast-paced tech environment

Work location

ILOILO CITY (CAPITAL), ILOILO

Remarks

JOB ROLE: Operations Manager - IT Services

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