Customer Service Representative | ONSITE ORTIGAS | START ASAP - Manila
Satellite Office Manila Full-time
CUSTOMER SERVICE REPRESENTATIVE
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
WHAT IS AN INSIDE SALES REPRESENTATIVE?
Our awesome client, a leading company based in AU is looking for CSR professionals to be part of their team!
We are looking for Inside Sales professionals who can help us take our sales experience to a new level!
Position Responsibilities and Requirements- 2HC
- Has 3yrs of experience as customer service representative
- Will be responsible in handling tickets via Zendesk and other admin tasks
- Main job will be resolving tickets about shipping delays, and refunds systematically
- Order management experience is ideal
- Focused more on emails
- Proficiency in Zendesk, Shopify, EP21 or any ERP system experience is an advantage
- Strong written communication skills
- E-commerce or retail background is preferred
- Maintain 8 or higher customer satisfaction score/ KPI
- Candidate must be resilient in problem solving and adaptable in navigating new tools
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