Customer Support New Telco Account
Torch Solutions Davao Full-time
Join the dynamic team as a Customer Support Representative for our New Telco Account. In this full-time role based in Davao City, Davao del Sur, you will be the first point of contact for our valued customers, providing exceptional support and resolving queries efficiently.
What you'll be doing- Respond to customer inquiries and concerns via phone, email, and chat channels
- Troubleshoot technical issues and provide step-by-step guidance to customers
- Process customer requests, such as account changes, billing inquiries, and order placements
- Maintain accurate records and documentation of customer interactions
- Continuously seek opportunities to improve customer satisfaction and identify areas for process improvements
- Collaborate with cross-functional teams to ensure seamless customer experiences
- (at least HS Grad (old curriculum) / SHS Grad | 1yr Customer Service Experience required|
Excellent Communication Skills | B2
What we offer- Competitive salary and performance-based bonuses
- Comprehensive health insurance and retirement benefits
- Opportunities for professional development and career advancement
- A dynamic, collaborative, and supportive work environment
- Flexible work arrangements, including the option to work from home
Apply now to join our team and be a part of our exciting journey!
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