Systems Monitoring Engineer - Manila

Shift: 9AM - 6PM | 3PM - 12AM (CST)

This position collaborates closely with other departments to maintain and improve monitoring frameworks and troubleshoot complex technical issues.

Job Responsibilities:

• Monitor and maintain diverse customer environments consistently
• Maintain and update ticket backlog in accordance with internal policies
• Identify and resolve client issues during health checks
• Uphold a customer-first approach in all interactions
• Engage effectively with internal and external resources to troubleshoot and resolve issues, leveraging technical engineers, account teams, and project managers as needed
• Provide thorough and excellent technical support to clients as needed
• Utilize performance monitoring tools, dashboards, and data trend analysis in a monitoring tool
• Employ customer service expertise to help manage tasks and organize large amounts of data to use for instrumentation into an enterprise monitoring solution
• Support day to day administration, maintenance, and management of monitoring tools
• Ensure monitoring products and integrations are functioning correctly and work with owners to modify as required
• Continuously analyze platform behavior and give recommendations for improvements based on facts to support all aspects of the day-to-day operations
• Participate in continuous improvement initiatives to enhance client service, efficiency and reliability
• Analyze logs, charts and metrics to find insightful information for incident or problem resolution
• Write and maintain up-to-date technical documentation related to the position
• Participate actively in incident and problem management
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

Minimum Qualifications:

• 1+ years of experience in Systems Monitoring Engineer role or equivalent
• Experience with remote monitoring & management platforms
• Excellent troubleshooting skills
• Experience working with cloud infrastructures
• Experience with Microsoft Windows patch management
• Experience with creating technical documentation
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Core Competencies:

• Technical Troubleshooting
• Customer Focus
• Technical Documentation
• Organizational Skills
• Problem-solving Skills
• Innovative Mindset
• Results-driven
• Team-player

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Beautiful office space
• Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/G8JoEIV8D9H--hoMsZwgJ

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