Front Desk Supervisor
Cebu Full-time
About the role
We are seeking an experienced Front Desk Supervisor to join our team at the Holiday Plaza Hotel in the vibrant city of Cebu, Central Visayas. As the Front Desk Supervisor, you will play a vital role in ensuring exceptional customer service and the smooth running of our hotel's front office operations.This is a full-time position that will allow you to thrive in a fast-paced and dynamic hospitality environment.
What you'll be doing- Supervise and manage the daily operations of the front desk, including check-in/check-out processes, guest inquiries, and reservations
- Oversee and train front desk staff to deliver outstanding customer service and handle guest concerns effectively
- Ensure accurate guest records, room assignments, and billing are maintained
- Manage the front desk schedule and allocation of duties to front desk staff
- Liaise with other hotel departments to coordinate guest services and resolve any issues
- Prepare daily reports and maintain accurate records of front desk activities
- Contribute to the development and implementation of front office policies and procedures
- Minimum 2 years of experience in a front desk or supervisory role in the hospitality industry
- Strong customer service orientation and the ability to provide exceptional guest experiences
- Excellent communication and interpersonal skills to effectively lead and motivate a team
- Proficient in using hotel management software and technology
- Ability to multitask, prioritise, and problem-solve in a fast-paced environment
- Fluency in English and the local language (Cebuano/Visayan)
- Diploma or degree in Hospitality Management or a related field is preferred
What we offer
At the Holiday Plaza Hotel, we value our employees and provide a range of benefits to support their well-being and professional development. These include competitive salaries, opportunities for career advancement, comprehensive health insurance, and access to our on-site fitness centre.We also offer team-building activities and social events to foster a positive and collaborative work culture.
About us
The Holiday Plaza Hotel is a premier hospitality destination in Cebu, Central Visayas, known for our exceptional service and commitment to guest satisfaction. With over 20 years of experience in the industry, we pride ourselves on creating memorable experiences for our guests.Our hotel features modern amenities, diverse dining options, and a wide range of recreational facilities to cater to the needs of both leisure and business travellers.
If you're passionate about hospitality and eager to join a dynamic team, apply now for the Front Desk Supervisor role at the Holiday Plaza Hotel.
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