Customer Care Specialist
Premier Heavy Equipment, Inc. Davao Full-time
Maintain contact with clients to obtain customer feedback regarding product/service quality.
- Assist clients in resolving issues and complaints concerning purchased products or services.
- Build and establish good work relationships with clients to facilitate increased patronage and revenue.
- Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
- Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards.
- Develop and optimize support and service processes, tools, and systems.
- Conduct price and contract negotiations with clients to establish contract details and attain profit margin.
- Oversee all post-sales services provided to clients to ensure customer satisfaction.
- Ensure compliance with all general and company policies when carrying out job duties.
- Accepts and performs such other functions as may be assigned by direct heads.
- Graduate of any four (4) year course or business-related course
- Preferably with experience in handling after-sales concerns
- Proficient in MS Office Application
- Has critical thinking skills with a focus on issue resolution and customer satisfaction
- Ability to deal with client’s concerns through phone calls
- Self-motivated, can work independently
- Fresh graduates are welcome to apply
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