Admin Manager, Business Support Management (Vice President) 210613142

Job Description

Join our Commercial and Investment Bank Business Support Management team as an Admin Manager, where you'll play a pivotal role in promoting superior administrative coverage and support for our global businesses. This is an exciting opportunity to lead a team of Executive Assistants, manage international projects, and partner with senior leadership to align administrative support with business priorities.

You will play a crucial role in implementing projects and events that require administrative assistance, guaranteeing alignment with business objectives and outstanding service delivery.

Job Responsibilities:

• Build out the BSM Admin platform per plans.
• Lead day-to-day team activities, managing a team of Executive Assistants across one or more LOBs.
• Act as a strong partner to LOB leadership teams to ensure Admin support aligns with business priorities.
• Drive strategy for business coverage, building bench strength, and improving business support.
• Ensure exceptional and efficient end-to-end administrative service delivery.
• Manage oversight, training, reporting, and governance of all Admin team member duties.
• Own all facets of the performance management process and compensation recommendations.
• Maintain regular communication with key stakeholders.
• Drive LOB and CIB-wide initiatives and adhere to all risk and control policies.
• Manage relationships with internal business partners globally.

Required Qualifications, Capabilities, and Skills:

• Minimum of 10 years of senior-level administrative or functional management experience in a large financial services organization.
• Strong track record in successful people, business, and project leadership at both national and international levels.
• Exceptional communication skills; confident, organized, and clear.
• Partnership mentality; collaborative, proactive, and uses critical thinking to solve problems.
• Professional leadership; excels at motivating individual and team performance.
• Control orientation; enforces a dynamic control/compliance environment.
• Drive for Excellence; consistently seeks to exceed expectations and demonstrates continuous improvement.

Preferred Qualifications, Capabilities, and Skills:

• HR background and/or experience.
• Prior international and matrix leadership experience.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.