Medical Virtual Assistant - Virtual Assistant

This a Full Remote job, the offer is available from: Philippines

This is a remote position.

Join our client’s dynamic physical therapy practice dedicated to providing exceptional care to their patients. Virtual Rockstar is looking for a motivated and detail-oriented Medical Virtual Assistant to support our client’s growing team in Florida.

Responsibilities:

• Handle eligibility and benefit verifications and prior authorization requests for physical therapy services.
• Answer incoming phone calls and manage patient inquiries via phone and email.
• Convert leads into new patients and schedule appointments effectively.
• Manage the patient waitlist and coordinate appointment rescheduling.
• Sort and assign faxes, ensuring timely processing.
• Confirm patient appointments and maintain the appointment calendar.
• Greet patients and provide directions within the facility when needed.
• Collaborate with medical staff to manage daily schedules and ensure efficient operations.
• Maintain accurate patient records and update files with insurance information.
• Liaise with insurance providers to clarify coverage details.
• Coordinate telehealth appointments and follow up with patients post-session.
• Send personalized exercise and treatment plans to patients.
• Manage referrals from other healthcare providers.

• Understanding of US-based insurances and obtaining accurate benefit information in addition to prior authorization management.
• Previous experience in a medical office or virtual assistant role is preferred.
• Proficient in Microsoft Office, Zoom, and EMR systems (Heno and Nectar experience is a plus).
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to maintain patient privacy and confidentiality.

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.

Salary:

1. 50-7.50

This offer from "Virtual Rockstar Careers" has been enriched by Jobgether.com and got a 72% flex score.